Bethany at Bethany Health - Hanover, MA Complaint

Bethany at Bethany Health - Hanover, MA Complaint

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Scheduled Appointment Gets Cancelled for Unreasonable Reasons for Customers bought the coupon on Groupon.com - Bethany at BethanyHealth


I usually don't write bad reviews on any businesses or places I have tried. But for this one (Bethany at Bethany Health), I just got very frustrated. I bought the coupon on Groupon.com for 48% off as promotion,.

After I bought it, I emailed them on July 2 to book an appointment, and then they told me that the earliest appointment is Saturday August 15, at 10:30am. So, I confirmed it. The requirement was in order to make an appointment, you also need to provide the coupon code from Groupon.com that you bought. Then today, July 10, I got an email that the appointment got cancelled and needed to reschedule and provided no reason, until I called them.

I then called them to ask for a reason for cancellation, and the reception told me that it was due to Bethany has a conflict for that time and date. What really got me so frustrated is that 2 weeks ago, when I booked this appointment, I wasn't told that she will have or has any conflicts at all. Why is it 2 weeks later, it turned out to be that she has conflict with this appointment? My guess is that one of her regular customers (the non-Groupon.com customer who pays regular prices) called up and needed to schedule an appointment and can only make it at that time.

Then I was informed that the available dates during that week are all in weekdays. Com'on, if you look at the business hours, she closes at 7pm for 2 weekdays that she opens. Seriously, I think that the reason that she posted on Groupon.com is because she wants to get more business. If not, then why posted for people to try out? But then posted and people bought the coupon, but not honoring them with a confirmed appointment that won't get cancelled for no reasons. Isn't this a scam? If it is not, I am not sure what it is called.


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